Written by 5:46 pm People stories, The Work

A Note of Thanks

Sometimes the team at The Human Utility gets a gift from someone who’s gotten help with their water bill…

A Note of Thanks thank you card

Occasionally, the people your donations help with their water bills will circle back around and drop a thank you card in the mail. Here’s one Andrea in Detroit sent to our customer service manager Marie over the holidays.

She wrote:


I wanted to extend my gratitude to you because you were sincerely kind, caring, and compassionate. Your phone etiquette was very professional but yet warm and sincere. You truly made me feel that I was the most important person at that moment and that you were willing to do whatever you could to assist me in getting help with my water bill. I will never forget that kind, dedicated and sweet voice that assisted me in my time of need. I pray that Human Utility and your family enjoy your holiday!

Inside the card it says:

Who is caring and so kind? Who brings grateful thoughts to mind? Who deserves the thanks this brings? The answer’s YOU to ALL these things! Thank You So Much. Sincerely, Andrea.

We’re always happy to help!

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Last modified: January 27, 2020